Shipping Policy
At Zateo Joy we strive to provide discreet and efficient shipping services to ensure your privacy and satisfaction. This Shipping Policy outlines the details of our shipping process, including delivery times, shipping methods, and related terms.
How will orders appear on my Bank account or Credit Card Statements:
Please be advised that transactions made using your credit card or bank account will appear on your statement as 'Core 4'.
Shipping Locations
We offer shipping services to addresses within the United states and International regions.
Discreet Packaging
All orders are shipped in plain, unmarked packaging to protect your privacy. The packaging will not include any branding, logos, or product details that could reveal the contents.
Shipping Methods and Rates
We offer the following shipping methods and prices for domestic and international orders:
Free Standard Shipping - on order of $75.00 or more in the Continental United States.
Economy Shipping - $9.99 USD - on purchase orders in the United States.
3 Day Shipping - $14.99USD - on purchase orders in the United States
2 Day Shipping - $39.99 USD - on purchase orders in the United States.
Standard International Shipping - $49.99
Please note that delivery times are estimates and may vary depending on factors such as destination, customs clearance, and carrier delays.
Orders are typically processed and shipped within 1-2 business days after payment confirmation. You will receive a shipping confirmation email with tracking information once your order has been dispatched. Most orders ship on the same day if orders are posted before 2pm EST.
International Shipping
For international orders, please be aware that customs duties, taxes, and other fees may apply upon importation. These charges are the responsibility of the recipient and are not included in the product price or shipping cost. Please check with your local customs office for more information on applicable fees.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email to track the status of your delivery. You can also track your order directly on our website by logging into your account.
Shipping Restrictions
Certain products may be subject to shipping restrictions or regulations in certain jurisdictions. Please review the product description and shipping information carefully before placing your order.
Delivery Issues
In the event of any delivery issues or concerns, please contact our customer service team for assistance at staff@zateojoy.com. We will do our best to resolve the issue and ensure that your order is delivered in a timely manner.
Contact Us
If you have any questions or concerns about our shipping policy or need assistance with your order, please don't hesitate to contact our customer service team at staff@zateojoy.com
By placing an order on our website, you agree to abide by the terms and conditions outlined in this Shipping Policy.