At Zateo Joy we are committed to providing you with the highest quality products and the best shopping experience. However, we understand that occasionally, a product may not meet your expectations. Therefore, we have established the following return policy:
Returns Eligibility
To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
Due to the intimate nature of our products, we cannot accept returns on items that have been opened, used, or removed from their original packaging, unless they are defective or damaged upon arrival or the return falls under the manufactures warranty.
Defective or Damaged Items
If you receive a defective or damaged item, please contact our customer service team within 30 days of receiving your order at returns@zateojoy.com. We will gladly provide a replacement or refund, depending on your preference. If you need help with a return after 30 days for a manufacturers warranty or defect issue; please contact us so we can help you with the manufactures warranty.
Discreet Packaging
We understand the importance of discretion when it comes to adult toy purchases. Rest assured, all our orders are shipped in plain, unmarked packaging for your privacy.
Return Process
To initiate a return, please contact our customer service team within 30 days of receiving your order at returns@zateojoy.com.
Our customer service team will provide you with a return authorization and instructions on how to return the item.
Once we receive your return, we will inspect the item and process your refund or exchange within 7 business days.
Refund Policy
- Refunds will be issued to the original payment method used for the purchase.
- Shipping fees are non-refundable unless the return is due to a defective or damaged item.
Non-Returnable Items
For health and safety reasons, certain items are non-returnable. These include but are not limited to:
- Products that have been opened, used, or removed from their original packaging.
- Items classified as intimate apparel, such as lingerie or wearable accessories.
Final Sale Items
Some items may be marked as final sale and are not eligible for return or exchange. Please review the product description carefully before making your purchase.
Contact Us
If you have any questions or concerns about our return policy, please don't hesitate to contact our customer service team staff@zateojoy.com. We're here to assist you every step of the way.
Zateo Joy reserves the right to amend this return policy at any time without prior notice. By making a purchase on our website, you agree to abide by the terms and conditions outlined in this policy.
Thank you for choosing Zateo Joy for your adult toy needs.