Refund Policy:
At Zateojoy.com, we strive to ensure your satisfaction with every purchase. However, if you are not entirely satisfied with your order, we offer a comprehensive refund policy to address your concerns.
1. Eligibility for Refunds:
- To be eligible for a refund, items must be returned within 30 days of the purchase date.
- The item must be unused, in its original packaging, and in the same condition as when you received it.
- Certain products, such as intimate items or items marked as final sale, may not be eligible for refunds. Please refer to the product description for details.
2. Refund Process:
- To initiate a refund, please contact our customer service team at support@zateojoy.com with your order details and reason for return.
- Our team will provide you with instructions on how to return the item.
- Once we receive the returned item and verify its eligibility for a refund, we will process your refund.
- Refunds will be issued to the original payment method used for the purchase.
3. Return Shipping:
- Customers are responsible for return shipping costs unless the item received was defective or incorrect.
- We recommend using a trackable shipping service for returns to ensure safe and timely delivery.
4. Refund Timeframe:
- Please allow up to 7-10 business days for your refund to be processed and reflected in your account. The timeframe may vary depending on your financial institution.
5. Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately upon receipt. We will work with you to resolve the issue and provide a replacement or refund as necessary.
6. Contact Us:
- If you have any questions or concerns about our refund policy, please don't hesitate to contact our customer service team at support@zateojoy.com. We're here to assist you every step of the way.By shopping at Zateojoy.com, you agree to abide by the terms and conditions outlined in our refund policy. We appreciate your understanding and cooperation.
Warm regards,
Zateojoy.com